FAQ
Which channels can I use?
Every campaign can mix email, SMS, and voice (a friendly voicemail drop). Build sequences like "email now, SMS in 3 days, voicemail next week" and EcomBlaster sends each step automatically. Voice drops are for the USA and Canada only right now; email works everywhere and SMS depends on the destination country.
What does it do?
It helps your shop bring back past customers. You choose who should hear from you, write a short friendly message, add an offer code if you want, and we send it by email, SMS, or voicemail — or all three in a sequence. Then we show you who got it, who came back, and how much money it made. Automations can welcome new customers, thank them for orders, and win back the ones who drift away.
What platforms are supported?
Shopify, WooCommerce, and custom CSV uploads. You can also keep manual lists and exclusion lists.
How does the offer code work?
You can create a Shopify or WooCommerce discount code from a campaign. Put {{discount_code}} in the message. When customers use that code, we match those orders back to the campaign so you can see conversion rate, revenue, and ROI.
Can I choose when messages go out?
Yes. Use your account timezone, each customer’s local timezone, a fixed timezone, or UTC. Add daily windows, blackout dates, schedules, recurring campaigns, and “new contacts only.”
Do I need to be technical?
No. Connect your store or upload a CSV, type the message, preview the email, SMS, and voice versions, review the cost, and send. The dashboard uses plain numbers: sent, delivered, orders, revenue, ROI.
How much does it cost?
Start free. Before anything sends, we show exactly how many credits the campaign needs. You can buy just that amount or turn on auto refill.